{"id":1197,"date":"2026-08-27T01:04:08","date_gmt":"2026-08-26T22:04:08","guid":{"rendered":"https:\/\/www.tayfnews.tech\/tr\/?p=1197"},"modified":"2026-08-27T01:04:08","modified_gmt":"2026-08-26T22:04:08","slug":"amazon-connect-plansiz-kuculme-destegi-getirdi","status":"publish","type":"post","link":"https:\/\/www.tayfnews.tech\/tr\/technology\/amazon-connect-plansiz-kuculme-destegi-getirdi\/","title":{"rendered":"Amazon Connect, Plans\u0131z K\u00fc\u00e7\u00fclme Deste\u011fi Getirdi"},"content":{"rendered":"<p>Amazon Connect, \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerinin plans\u0131z k\u00fc\u00e7\u00fclmeyi do\u011frudan i\u015f g\u00fcc\u00fc modellerine dahil etmesine olanak tan\u0131yan, temsilci programlama yeteneklerinde kritik bir y\u00fckseltme yay\u0131nlad\u0131. Yeni i\u015flevsellik; planlanmam\u0131\u015f t\u0131bbi izinler ve ge\u00e7 oturum a\u00e7malar gibi yayg\u0131n operasyonel ger\u00e7ekleri ele alarak, ger\u00e7ek zamanl\u0131 personel mevcudiyetinin ve operasyonel kapasitenin \u00e7ok daha do\u011fru bir yans\u0131mas\u0131n\u0131 sunuyor.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u0130\u00e7indekiler<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"\u0130\u00e7indekiler Tablosunu A\u00e7\/Kapat\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.tayfnews.tech\/tr\/technology\/amazon-connect-plansiz-kuculme-destegi-getirdi\/#Is_Gucu_Gorunurlugunu_ve_Hassasiyetini_Artirma\" >\u0130\u015f G\u00fcc\u00fc G\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fcn\u00fc ve Hassasiyetini Art\u0131rma<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.tayfnews.tech\/tr\/technology\/amazon-connect-plansiz-kuculme-destegi-getirdi\/#Temel_Yetenekler_ve_Operasyonel_Metrikler\" >Temel Yetenekler ve Operasyonel Metrikler<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.tayfnews.tech\/tr\/technology\/amazon-connect-plansiz-kuculme-destegi-getirdi\/#Proaktif_Is_Gucu_Yonetimi\" >Proaktif \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Is_Gucu_Gorunurlugunu_ve_Hassasiyetini_Artirma\"><\/span>\u0130\u015f G\u00fcc\u00fc G\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fcn\u00fc ve Hassasiyetini Art\u0131rma<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Modern, bulut tabanl\u0131 bir \u00e7a\u011fr\u0131 merkezini y\u00f6netmek, temsilci mevcudiyetini gelen m\u00fc\u015fteri talebiyle dengelemeyi gerektirir. \u015eimdiye kadar geleneksel programlama ara\u00e7lar\u0131, manuel m\u00fcdahale ve karma\u015f\u0131k e-tablolar olmadan ani ve \u00f6ng\u00f6r\u00fclemeyen devams\u0131zl\u0131klar\u0131 hesaba katmakta genellikle zorlan\u0131yordu. Bu son g\u00fcncelleme ile y\u00f6neticiler, plans\u0131z k\u00fc\u00e7\u00fclme varsay\u0131mlar\u0131n\u0131 sorunsuz bir \u015fekilde do\u011frudan mevcut temsilci programlar\u0131na y\u00fckleyebilirler.<\/p>\n<p>Entegre edildikten sonra sistem, kritik programlama metriklerini ger\u00e7ek zamanl\u0131 olarak yeniden hesaplar. Y\u00f6neticiler, hizmet sunumu aksamadan \u00f6nce operasyonel ayarlamalar\u0131n yap\u0131labilmesini sa\u011flayarak ayarlanm\u0131\u015f metrikler \u00fczerinde an\u0131nda g\u00f6r\u00fcn\u00fcrl\u00fck elde eder.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Temel_Yetenekler_ve_Operasyonel_Metrikler\"><\/span>Temel Yetenekler ve Operasyonel Metrikler<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Yeni devreye sokulan programlama \u00f6zelli\u011fi, i\u015f g\u00fcc\u00fc ekiplerinin kapasitelerini izleme bi\u00e7iminde birka\u00e7 an\u0131nda ayarlama sunar:<\/p>\n<ul>\n<li><strong>Planlanan Personel Say\u0131s\u0131:<\/strong> Teorik listeler yerine ger\u00e7ek temsilci varl\u0131\u011f\u0131n\u0131 yans\u0131tacak \u015fekilde otomatik olarak ayarlan\u0131r.<\/li>\n<li><strong>Net Personel:<\/strong> Planlanmam\u0131\u015f devams\u0131zl\u0131klar\u0131n ard\u0131ndan sahada haz\u0131r bulunan ellerin ger\u00e7ek\u00e7i bir de\u011ferlendirmesini sa\u011flar.<\/li>\n<li><strong>\u00d6ng\u00f6r\u00fclen Hizmet D\u00fczeyi:<\/strong> Azalt\u0131lm\u0131\u015f personel say\u0131lar\u0131na dayanarak beklenen m\u00fc\u015fteri bekleme s\u00fcrelerini ve yan\u0131t verimlili\u011fini dinamik olarak yeniden hesaplar.<\/li>\n<\/ul>\n<p>Bu \u00f6zelli\u011fin pratik etki g\u00f6stermesi i\u00e7in, \u00f6n\u00fcm\u00fczdeki Pazartesi g\u00fcn\u00fc saat 08.00 vardiyas\u0131 i\u00e7in planlanan i\u015f g\u00fcc\u00fcn\u00fcn %10&#8217;unun ge\u00e7 oturum a\u00e7ma veya beklenmeyen devams\u0131zl\u0131k ya\u015famas\u0131n\u0131n beklendi\u011fi bir senaryoyu ele alal\u0131m. \u00d6nceki g\u00f6r\u00fcn\u00fcrl\u00fck modellerinde y\u00f6neticiler kapasitelerini yanl\u0131\u015f hesaplayabilirdi; plans\u0131z k\u00fc\u00e7\u00fclme hesaba kat\u0131ld\u0131\u011f\u0131nda platform, \u00f6ng\u00f6r\u00fclen hizmet d\u00fczeylerinin %90&#8217;dan %85&#8217;e nas\u0131l d\u00fc\u015febilece\u011fini g\u00f6sterir.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Proaktif_Is_Gucu_Yonetimi\"><\/span>Proaktif \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Bu performans a\u00e7\u0131klar\u0131n\u0131 \u00f6nceden vurgulayarak platform, i\u015f g\u00fcc\u00fc y\u00f6neticilerinin personel a\u00e7\u0131klar\u0131yla proaktif bir \u015fekilde ilgilenmesini sa\u011flar. Y\u00f6neticiler, dar bo\u011fazlar ortaya \u00e7\u0131kt\u0131k\u00e7a bunlara tepki g\u00f6stermek yerine, hedef hizmet d\u00fczeylerini korumak i\u00e7in yedek kapsam ayarlayabilir veya y\u00f6nlendirme stratejilerini d\u00fczenleyebilir.<\/p>\n<p>Bu g\u00fcncelleme, Amazon Connect temsilci programlamas\u0131n\u0131n \u015fu anda desteklendi\u011fi t\u00fcm AWS B\u00f6lgelerinde art\u0131k yay\u0131ndad\u0131r. Bu yetenekleri operasyonel i\u015f ak\u0131\u015flar\u0131na entegre etmek isteyen kurulu\u015flar, ayr\u0131nt\u0131l\u0131 yap\u0131land\u0131rma y\u00f6nergeleri i\u00e7in resmi belgeleri inceleyebilir.<\/p>\n<p><em>Kaynak: <a href=\"https:\/\/aws.amazon.com\/about-aws\/whats-new\/2026\/08\/amazon-connect-customer-unplanned-shrinkage\/\" target=\"_blank\" rel=\"noopener noreferrer\">Orijinal Makale<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amazon Connect, temsilci programlar\u0131 i\u00e7in plans\u0131z k\u00fc\u00e7\u00fclme deste\u011fi sunarak \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerinin personel do\u011frulu\u011funu art\u0131rmas\u0131n\u0131 sa\u011flar.<\/p>\n","protected":false},"author":1,"featured_media":1196,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"googlesitekit_rrm_CAowrrDMDA:productID":"","tayfnews_source_url":"","footnotes":"","rank_math_focus_keyword":"plans\u0131z k\u00fc\u00e7\u00fclme deste\u011fi, temsilci programlar\u0131, Amazon Connect, AWS, i\u015f g\u00fcc\u00fc y\u00f6netimi, bulut","rank_math_title":"Amazon Connect, Plans\u0131z K\u00fc\u00e7\u00fclme Deste\u011fi Getirdi","rank_math_description":"Amazon Connect, temsilci programlar\u0131 i\u00e7in plans\u0131z k\u00fc\u00e7\u00fclme deste\u011fi sunarak \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerinin personel do\u011frulu\u011funu art\u0131rmas\u0131n\u0131 sa\u011flar."},"categories":[2],"tags":[],"class_list":["post-1197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/posts\/1197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/comments?post=1197"}],"version-history":[{"count":1,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/posts\/1197\/revisions"}],"predecessor-version":[{"id":1198,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/posts\/1197\/revisions\/1198"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/media\/1196"}],"wp:attachment":[{"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/media?parent=1197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/categories?post=1197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tayfnews.tech\/tr\/wp-json\/wp\/v2\/tags?post=1197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}